We interacts with callers, Gathers information and Routes.
Interactive Voice Response (IVR) is an interactive technology that allows a computer to detect voice and keypad inputs. IVR technology is used extensively in telecommunications, but is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. In telecommunications, IVR allows customers to access a company's database via a telephone touchtone keypad or by speech recognition, after which they can service their own enquiries by following the instructions.
INTERACTIVE VOICE RESPONSE (IVR) is good enough to communicate your product / services to your prospects or clients.
IVR Services from Pertinax
- Voice Blast or Bulk Voice Message After success of SMS marketing, voice SMS or bulk voice messaging was a natural graduation. In voice Message service, hosted IVR calls up telephone numbers and play a recorded message. This was widely used during election campaigns. There are few IVR companies which provide this service. Automated dialer is another variant of outbound IVR application which is available in India as hosted IVR service.
- Click to Call Service Click to Call service has been in Indian market as hosted IVR service for few years now. It is widely used in trading, directory websites. Recently, travel portals, job portals and real estate websites have woken up to the usefulness of click to call service.
- Complaint Management System This is another application which is being used by some companies as Hosted IVR service. With reducing bandwidth cost, and increasing internet penetration, IVR based complaint management system has potential to become preferred complaint management for smaller organizations.
- IVR Survey There has been few instances where IVR based survey had been used in India. It is still in nascent stage, but this is one potential area. IVR survey offer many benefits over other traditional form of surveys like mailer, email, face to face, SMS etc